Customer Service Agent - Golf Industry

Job Description

This is a full-time position with the best golf technology company in the industry, Foresight Sports.

We are looking for new team members who are capable of the following:

Able To Manage Multiple Projects & Tasks

Pays Extra Close Attention To Details

Works Quickly

Can Maintain A Calm Demeanor Under Pressure

Will Take Initiative To Solve Problems, But Knows When To Ask For Help

This position will require experience in the golf industry and/or someone who can offer an understanding of the physics of golf.

Starting hours will be 8am-5pm, Monday through Friday, with possible shift change required for 6am -3pm or 9am-6pm. Pay will start at $20.49 per hour - 40 hours a week, with overtime pay available once training is completed. Includes A Competitive Benefits Package.

Customer Support Agent:

Requires previous IT computer experience or golf experience to apply.

Initial Responders:

- Phones

- Chat

- Email

- Online Tickets

Customer Data Collection:

- Confirm All Customer Contact Information

- Confirm All Customer Owned Hardware / Software Information

- Request Device / Software Logs for Team Review

- Utilize Provided Platforms: Help Desk Articles, Support Guides, Independent Online Resources - to direct customers to resolution.

Confirming & Explaining With Customer To Assure Basic Setup Is Achieved

- Includes Hardware (Physically) and Software (Digitally)

- Provide Basic Technical Troubleshooting Skills/Understanding

- Review & Investigate Customer Reports To Qualify If There Is An Issue, Utilizing Basic Troubleshooting Skills/Understanding To Attempt To Resolve.

Escalate To Product Operation Specialist Team Member If Unable To Resolve.

Up-sell & Process Upgrade Orders

Confirm & Communicate Return Merchandise Authorization (RMA) When Customers Device Requires Return For Repairs.

Required Skills/Knowledge:

- Strong Verbal & Written Communication Skills.

- Ability To Quickly Assess Client Requests & Identify Solutions (Self Starter/Self Motivated).

- Strong Customer-Focused Orientation.

- Attention To Detail.

Additional knowledge (Preferred):

- Strong Working Knowledge Of MS Windows 7/10/11 Operating Systems & Newer.

- Previous Computer Or Customer Support Experience.

- Computer Networking Experience Is A Plus!

- Golf Knowledge Is A Plus!

- College Level Education Or Similar In Field Experience

- Working Knowledge Of Android, iOS, Database Usage & Audio Visual Setup.Company Description

Learn more about Foresight Sports at