Japanese Bilingual Administrative Specialist for a Japanese Company

Job Description

Job Title Japanese Bilingual Administrative Specialist (Onsite position)

Company Japanese beverage manufacturing company

Location Irving, TX

Salary 45-60K DOE

Must have Business or higher level of Japanese language skill to apply.

This is NOT a remote position, you'll have to commute to their office every day.

Customer Service

• Handle customer inquiries, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Generate and provide product investigation reports to Production Department as necessary.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Facilitate collaboration with other departments to resolve customer inquiries and issues

• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.

Office Administration

• Providing clerical and administrative support to multiple supervisors.

• Liaise with executive and administrative assistants to handle requests and queries from senior managers.

• Send, Receive, and Sort out UPS / USPS mail and packages.

• Hosts company guests. (set up the meeting room and prepare and organize company gifts for guests ).

• Office troubleshooting for minor technical issues, in-person technical support for hardware installation, and other light IT duties

• Assists new employee preparation and resignation employee exit. (e.g. set up the email address, and phone extension)

• Administration of cloud-based services, including Office 365, Zendesk, RingCentral, and other services as necessary

• Office management, including the ordering office supplies and miscellaneous maintenance as required

• Associate degree or 2 – 3 years of experience as an Administrator and customer service.

• Proven experience as an Administrator, Administrative Assistant, customer service or relevant role.

• Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.

• Business or higher level of Japanese language skill.

Company Description

We are a Talent Acquisition/People Operation (HR) group that connects people to careers and professional growth. Would you like to look for a new job opening to expand your career path or a new applicant for your opening position? Then you are in the right place to start!

TOP Group has grown from a single office in New York in 1992, to one of the global leaders in Japanese-related talent solutions today.

As one of the first Japanese staffing agencies in the U.S., we started our focus in Finance but quickly expanded to other industries such as Technology, Freight Forwarding, Trading, and Manufacturing.

We have offices in New York - Head Quarters, San Francisco, Los Angeles, and Houston.

We have been expanding to Mexico to assist the Japanese corporations and become the #1 Japanese Recruiting Agency in Central America.

Our Industries include:

●\tIT/Innovation

●\tManufacturing

●\tTrading

●\tLogistics

●\tEngineering

●\tOil & Gas

●\tCPA/Accounting

●\tFinance/Bank

●\tEntertainment

If you are open to new job opportunities or interested in developing your career path, please follow our page, and let’s connect! You are more than welcome to InMail recruiters below. Unsure of which office to connect to? No worries! We will direct you to the nearest office for your desired location.

For more information, please visit our website.