Front Desk Patient Coordinator

Job Description

360 Orthodontics is looking for a detail-oriented, customer-focused Patient Coordinator for our Santa Clarita location. Part time schedule: Thursdays, Fridays and Saturdays.

Employees are eligible for our Insurance Benefits program after 60 days of employment.

Additional hours may be available on non-patient days.

We Value Team Members Who:

Show up consistently and on-time.

Get along well with others and have a supportive, team-player attitude.

Possess a strong attention-to-detail and desire to get things done accurately.

Adapt well to a fast-paced environment where changes occur frequently.

Some Benefits We Offer:

Insurance Benefits program for eligible employees.

Paid sick leave for eligible employees.

Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.

We will provide training on our practice management software, computer systems, and other tools.

Requirements:

Strong oral and written English skills

High school diploma

Be a US citizen or be authorized to work in the United States

Detail oriented

Customer focused

Able to cope well with fast-paced environments

Desired:

Bilingual (Spanish) highly preferred

Duties:

Greet patients

Register new patients according to established office protocols

Assist patients to complete all necessary forms and documentation

Verify and update patient information

Inform patients of dental office procedures and policy

Move patients through appointments as scheduled

Enter all relevant patient information into data system

Maintain and manage patient records in compliance with privacy and security regulations

Maintain and manage leads and schedule consultations

Answer and manage incoming calls

Respond and comply to requests for information

Schedule patient appointments

Confirm upcoming appointments and recalls according to office protocol

Check daily appointment schedule

Arrange patient charts for next day appointments

Fill in cancellations and no-shows

Organize referrals to other medical specialists

Dispatch lab work appropriately

Collect and receipt payments from patients at time of treatment

Inform patients of financial treatment plan options

Arrange payment schedule with patients

Arrange supporting documents for insurance claims

Sort and distribute incoming and outgoing postal mail

Update patient education materials

Maintain a professional reception area

Safeguard patient privacy and confidentiality

Participate in off-site health fairs and other company sponsored events

Perform other clerical/office duties as assigned'