Service Writer Advisor

Job Description

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Title: Service Writer

Department: Service Department

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.

Job Responsibilities

· Fields internal and external customer inquiries to the Service Department

· Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

· Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

· Maintains Service Department filing and records

· Updates customer profiles using equipment, hours, or other information from the customer work orders

· Assist in answering service phone calls

· Maintains accessories and supplies and prepares replacement orders

· May prepare Service Technician efficiency reports and other reports as needed

· May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

· Other related duties as instructed by management

Job Requirements

· Basic knowledge of accounting practices

· Ability to use standard desktop load applications such as Microsoft Office and internet functions

· Knowledge of office procedures

· General understanding of mechanical/technical terms is preferred

· Mechanically inclined

· High School Diploma or equivalent experience

Reports To:

Service Manager / Site Manager

Supervises:

NoneCompany Description

We are a family-owned business that started in 1963 as a John Deere dealership serving the agricultural industry around Lake Okeechobee and have grown to 18 locations covering South and Central Florida. We serve a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.

We have become one of the largest John Deere dealers in the world by focusing on customer service and satisfaction. That philosophy continues today and is shown by each member of our working family. By empowering Team Everglades to go the extra mile, the underlying commitment to product and parts availability as well as our outstanding repair capabilities, we are in the best position to exceed your expectations for the long haul. We hope that consistently meeting your needs as efficiently and effectively as possible will keep you coming back. Thank you for the opportunity to show you the Everglades Difference.