Senior Manager, Agency Operations

Shift: Day Job

Schedule: Full-time

Lead and manage the agency operations team to deliver quality sales support and administration services to agency and CDO office and ensure the team’s efficiency and quality of work, as well as maintaining effective communication with stakeholders

Lead and manage projects related to sales support, administration and/or office premises from end-to-end including project planning, management approval, communication to stakeholders and successful implementation in a quality and professional manner

Serve as the middle office between sales and back office departments to provide coordination and support for company wide initiatives and projects

Streamline existing process and devise new workflows to support business needs and initiate workflow optimization for existing workflows from time to time, including but not limited to improving the service & support quality and operation efficiency

Manage department budget and expense; Fulfilment and implementation of internal control actions including but not limited to compliance, audit and risk functions

8+ years of experience working in finance/insurance sector

Relevant experience in sales support and/or operations and with business acumen

Proven track record in team management

Strong communication and interpersonal skills

Excellent command of spoken and written English and Chinese

Excellent project management skill