Front of House Floor Manager (Hospitality Manager)

Job Description

Hospitality Manager

About Puttshack:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

Bring your 'A' game. We strive for excellence in everything we do.

Lead the Way Our associates embrace and are inspired by change.

Own the Fun We revel in our guests' enjoyment.

Care Deeply - We take great care of our guests, our associates and the communities we call home.

The Role:

A Puttshack Hospitality Manager cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The Hospitality Manager is responsible for building strong teams - through development, effective hiring and engagement. They are accountable for a variety of venue business functions and execution of consistent and flawless service and operational standards. This may include but is not limited to scheduling, inventory management, ordering, managing (opening/closing) shifts and hiring. They must display the ability to uphold Puttshack standards and procedures, maximize financial performance and deliver each guest a hospitable and memorable experience.

Reports to: Director of Operations

What you'll do:

Bring your 'A' Game each and everyday

Lead by example by demonstrating Puttshack Core Values

Develop their team through coaching and purposeful feedback

Drive Associate engagement and entrepreneurial spirit

Promote safe operational standards for both Guest and Associate safety

Leverage business metrics and trends to drive performance and to maximize profit

Maintain food and labor costs to budgeted plan

Key Skills/Competencies:

2+ years of prior restaurant, hotel or entertainment management experience with at least 2 recent years as a Manager or Supervisor in a high volume ($4M+ annual revenue) restaurant, hotel, or entertainment environment

Relentless-but intentional-spirit of innovation

Ability to manage a diverse work environment

High school diploma or equivalent

Ability to go above and beyond, demonstrating meaningful care in everything you do

Strong level of emotional intelligence and overall self-awareness

Flexibility to work varied shifts, including evenings, weekends and holidays

Ability to stand and walk for long periods of time including maneuvering up and down stairs

Ability to lift 50 pounds

Ability to obtain required licenses and certifications for your location

Excellent communication, time management and organization skills

What's in it for you:

Paid PTO

Health insurance: medical, dental, and vision

401K

50% off Food & Beverage

Free Mini Golf

Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.