Call Center Associate

We are hiring for Associates for our "Medical Information Call Centre(MICC)" team:

This role is office based and should be flexible to work in night shifts.

We are looking for freshers with good communication.

Job location: Mysuru

Job description:

• Receives adverse event, product complaint, medical information and/or other inquiries through phone calls, emails or voicemails

• Perform follow-up via phone, email or postal mail, as applicable

• Documents all information in respective forms or databases

• Initiate prepaid mailers if required

• Share closure letter responses, as applicable

• Sends cases to client point of contact

• Should have experience in international call handling.

Education: Qualified to a minimum bachelor’s degree level in Bio sciences/B. Pharma/M. Pharma.