Roles and Responsibilities
• Must train new hires on process specific
• Monitor the progress of the trainees and provide constructive feedback during OJT phase
• Coaching the trainees on short falls and track their improvements
• To be a good motivator and maintaining the team performance
• Responsible for creating and administering training programs for new hires and existing employees
• Excellent time management also flexible with shift timings.
• Content development and management
Skills/ Competencies
• Good Communication and interpersonal Skills
• People Management
• Microsoft Office
• Strong knowledge on HB terminologies
• Expertise in Contracts Reimbursement methodologies
• Denial management
• Good Presentation Skills
Must have minimum 5 years of experience in RCM and should be working as a process trainer/training specialist in the current role