Front Desk/Office Manager - Plastic Surgery - Montclair, NJ

Job Description

Front Desk/Office Manager - Full Time

Job Description

The Front Desk/Office Manager will provide exceptional customer service to patients while maintaining an organized work environment. The Front Desk/Office Manager should be a dependable, dynamic, and enthusiastic individual who has flexibility within their schedule to be able to stay until the job is completed.

Welcome patients and answer phones in a friendly, positive and professional manner while always providing superior customer service.

Schedule patient appointments, present patient quotes; collect and post payments.

Maintain accurate, updated patient information and create new patient accounts in the electronic medical records.

Confirm appointments with patients, as well as notifying them if there are any changes in the schedule.

Check in/out patients.

Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients.

Organize schedules for Doctors and clinical staff.

Comply with HIPAA regulations.

Check patients insurance eligibility.

Focus on the patient/Insurance requests by following through on them until they are resolved to the patients’ satisfaction and within the insurance guidelines.

Document issues and follow up on responses from all the team members in a timely manner.

Review explanations of benefits for payment accuracy, denials and appeals.

Communicate with patient and collect Out of Pocket fees prior to surgery.

Analyze and maintain reports to ensure timely submission of claims.

Identify problem accounts requiring further work.

Provide information to insurance carriers or patients regarding patient accounts.

Become acquainted with various skin care products that are for sale in the office and sell the products to patients.

Become acquainted with treatments offered by the practice.

Education and Experience:

2 years of college education is preferred, but a high school diploma with patient relations experience will be taken into consideration.

2+ years working in a medical office.

Plastic surgery experience not required but preferred.

Skills and Abilities:

Must be able to multi-task.

Detail-oriented.

Solid computer skills, including knowledge of Microsoft Excel and Word; internet savvy.

EMR experience helpful - Nextech preferred.

Ability to keep up and work within a fast-paced environment.

Commitment to excellence and high standards.

Strong organizational skills; able to manage priorities and workflow.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Ability to effectively communicate with people at all levels and from various backgrounds.

Must be able to speak, read, write, and understand the primary language used in the workplace.

Professional appearance and demeanor.

COMPETENCIES:

Client Focus - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.

Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.

Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

People-oriented -- enjoys interacting with people and working on group projects

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Achievement-oriented -- enjoys taking on challenges, even if they might fail

Detail-oriented -- would rather focus on the details of work than the bigger picture

Autonomous/Independent -- enjoys working with little direction

Innovative -- prefers working in unconventional ways or on tasks that require creativity

High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Monday through Friday

Pay: $24.00 - $28.00 per hour depending on experienceCompany Description

Mulit-Surgeon Plastic Surgery Practice