Back Office Manager/Executive

Overview:

The Back Office Manager/Executive plays a crucial role in ensuring the smooth and efficient operation of the back office. They are responsible for overseeing various support services, managing staff, and executing administrative tasks that contribute to the overall success of the organization.

Key Responsibilities:

Supervise and coordinate back office staff to ensure operational excellence

Develop and implement efficient processes and policies

Oversee inventory management and procurement activities

Manage staff schedules and workload distribution

Monitor and ensure compliance with company policies and procedures

Handle customer escalations and resolve issues in a timely manner

Coordinate with other departments to facilitate seamless business operations

Conduct regular performance evaluations and provide feedback to staff

Prepare regular reports on back office operations and productivity

Identify areas for improvement and implement necessary changes

Ensure data security and integrity within the back office

Assist in recruitment, onboarding, and training of new staff

Manage back office budget and expenses

Address any technical or equipment-related issues

Required Qualifications:

Bachelor's degree in Business Administration or relevant field

Proven experience in a back office management role

Strong leadership and team management skills

Excellent organizational and multitasking abilities

Proficiency in Microsoft Office Suite and back office software

Exceptional communication and interpersonal skills

Ability to analyze data and make informed decisions

Sound knowledge of office procedures and policies

Detail-oriented and capable of maintaining high levels of accuracy

Proven problem-solving and decision-making capabilities

Understanding of inventory management principles

Knowledge of regulatory requirements and compliance standards

Ability to prioritize tasks and manage time effectively

Experience in budgeting and expense management

Adaptability and resilience in a fast-paced work environment