Hotel Valet Attendant- Waldorf Astoria DC

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10- $13 per hour, and $7- $10 per hour in tips!

Work Schedule: The work schedule for this position is AM/PM/OVN.

Paid Time Off: Employees accrue 0.0192 hours of PTO per hour worked up to a maximum of 40 hours per calendar year. Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients

Acknowledges and greets customer within five feet with a professional and friendly demeanor

Uses guest last names during interactions

Uses salutation of the day and welcomes guests to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Parks and retrieves vehicles while driving slowly and cautiously

Assists guests with bell services and luggage storage as needed (when applicable)

Opens all vehicle and property doors for guests

Assists customers with directions, taxis, reservations and other inquiries

Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

Delivers messages, items and/or guest amenities as requested

Transport guests to appropriate places that are approved by the location (when applicable)

Explains parking rates and retrieval procedures to guests upon arrival

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns

Consistently completes location on all key tags after parking vehicle

Calculates and collects revenue for vehicles when needed

Safety and Risk Management

Follows site specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques

Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys

Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system

Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Immediately secures all keys on belt clip or in a locked key box

Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and write standard English language

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

QUALIFICATIONS

Ability to operate a manual transmission is highly desirable

Perform parallel parking

Must have and maintain a valid drivers license and clean driving record

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

Must complete the Wheelchair Safety Training course provided by Towne Park

If providing shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

Working flexible schedules and extended hours are sometimes required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Job Types: Full-time, Part-time

Salary: From $11.00 per hour

Benefits:

Flexible schedule

Paid training

Compensation package:

Hourly pay

Tips

Schedule:

Evening shift

Monday to Friday

Night shift

Weekends as needed

Application Question(s):

Are you over the age of 18?

License/Certification:

Driver's License (Required)

Work Location: In person

REQ24-53070