Associate 2 (NB Review)

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Job Description:

Associate, NB Review

BAND 3A

Role Summary

The position is responsible for auto appraisal of Traditional/VUL applications whose actual mortality rates, do not exceed the standard rates assumed when the premium rates for a particular product were calculated based on defined speedy issue guidelines,. It is accountable for accuracy of the set-up of client records in Appentry/Ingenium systems. It is also responsible for ensuring completeness and accuracy of documents in policy contracts delivered to policyholders.

Current Approval Authority Limit:

Applied for With Sun Life : Ps 2.5 Million, or US Dollar Equivalent

Total All Companies : Ps 11 Million, or US Dollar Equivalent

Main Responsibilities

Reviews and performs Automated Appraisal of New Business Applications, mandatory requirements, AMLA requirements and Alteration of Application regarding changes/amendments in the Application within defined approval authority.

Reviews and evaluates New Business requirements such as AMLA requirements, Alteration of Application, new proposal, new application for underwriting cases and handles adjustment of records in Ingenium.

Assesses the degree of occupational and foreign residence risks represented by the

proposed insured and the owner. decides whether to approve standard, reduce

coverage or change plan, reduce coverage, grant or disapprove supplemental riders,

or offer appropriate extra premium within approval authority limit.

Evaluates Non medical history declaration of proposed insured and owner which are

not covered by Speedy Issue Guidelines and recommends appropriate underwriting

action whether to approve or reject the case (e.g. surgery of gallstones, recovered,

etc. ).

Orders requirements for incomplete answers in the Application and evaluates

the risk based on the answers given by the proposed insured or owner using

our Speedy Issue Guidelines.

Orders age/amount requirements after Automated Appraisal together with

the missing answers to the questions in the Application Form and refers

them to the underwriter when received.

Evaluates application and renders a decision outside Auto Appraisal/Speedy

Issue Guidelines for the following:

-approves application if owner is grandparent

-approves application under corporate accounts if with existing approved applications

-approves MRI applications submitted by selected Advisor

-approves applications applying for HIB,FB,FMB,CIB and APDB riders as long as applicant/owner is immediate relative of the insured.

Reports MIB impairment codes for substandard and not as applied for based on

occupation and place of work.

Reviews and evaluates KYC requirements under the Anti-Money Laundering Act, for

for non-Filipino and Corporate applicants within approval authority limit.

Handles adjustment of records in Ingenium of underwriting cases to reflect changes

requested after Auto Appraisal

Reviews computer records against data in the Application; analyzes correct premium coverage applied in policy form, proposal and payment in the applications; sends notification to agent/SSA for overpayment/short remittance.; computes and collects additional payment/charge the corresponding agent if essential based on the amount of per product classification if any discrepancy;

Investigates clients with multiple client numbers. and coordinates with Client Management for consolidation;

Responds to New Business (TRAD/VUL products) related to walk-in client’s and agents queries as appropriate; answers (phone/e-mails/SMS) in a timely, accurate and courteous manner; investigates complaints received from client/agent and suggests alternative solution to Manager;

Reviews printed copy of policy contracts of jumbo cases ; verifies details against underwriting decision if data were correctly encoded; calculates manually for any discrepancy on the decision of underwriter vs policy contracts details; checks the information of the policy; ensures that the premiums are correct and contract pages are complete.

Processes refunds of overpayments, bounced check, Not taken up(NTU), Not proceeded with (NPW); handles refund of initial premium and charge agent for NPW/NTU fees;

Prepares letters using LWS, manual letters, and bank certifications.

Typical reporting relationship

Reports to Supervisor, NB Review

Minimum typical education

College Graduate of 4-year course with above scholastic records

Minimum typical experience

At least 2 years experience as Speedy Approver

Core Professional/Technical Competencies Required

Role-Specific Competencies:

App entry, INGENIUM, IUM, WMS, CAS, AGIS,

PRS, LWS & MIB systems : Proficient

Forms, policy contracts, product features, Sales Hierarchy,

NB processing flow and their relationship with other departments : Proficient

Medical Reports, Blood Tests, Ecg, TM, X-rays, Blood Tests

And Other Tests, Their Physical Appearance and Codes in

The Different NB Systems : Basic

Typing Skills at least 40 wpm : Proficient

Signature Verification : Basic

Speedy Issue Guidelines Concepts : Proficient

Nonmedical Aspects of Underwriting (Occupation, Foreign

Residence, Lifestyle, etc.) : Basic

Legal Aspects of Underwriting : Basic

Core Soft/Transferable Competencies

Core Competencies:

Collaborates Effectively : Intermediate

Communicates Confidently : Intermediate

Focuses on the Customer : Intermediate

Takes Accountability : Intermediate

Understands our Business : Intermediate

Development/Training to support Role Competencies

Relevant Courses-Professional/Technical Competencies

Relevant Courses – Soft/Transferable Competencies

Situational Leadership

Thunderbolt Thinking

Collaborating for results

Communicating Effectively

Beyond Customer Expectations

Job Category:Customer Service / Operations

Posting End Date:25/06/2024

JR00095896