Luxury Customer Service Rep

CornerStone Staffing has partnered with a luxury jeweler retailer who is seeking a High End Customer Service Rep for a DIRECT HIRE Opportunity!

This is an exciting opportunity with amazing health benefits, and PTO!

Job Title: Luxury Customer Service Rep

Location: Dallas, TX

Pay: $48,880 annually

Hours: Rotating Schedule every 3 weeks; 7am-7pm

Job Description:

The Customer Service Associate represents the company in a positive and professional manner while providing superior quality service that furthers the client experience via phone interaction

Central point of communication between all departments within the Dallas Service Center

Center regarding jewelry servicing, as well as the National Call Center

Greeting customers and visitors properly

Maintaining a filing system and scanning documents

Preparing jewelry piece which includes, inspecting and packaging, winding and setting, after invoicing to be returned to customer

Handling jewelry piece with care and knowledge when customer brings it in

Handling high volume inbound calls from consumers and jewelers

Demonstrates strong product knowledge and understanding of the after sales service process

Order entry and invoicing; Process payments

Continues to learn new product knowledge

Updates consumer's information

Answers customers questions and addresses their concerns regarding the servicing of their product

Requirements:

Ability to communicate exceptionally well with diverse customers; articulate, well - spoken filled with warmth and compassion

Dedicated to providing excellent customer service to callers and visitors

Attentional detail

Ability to learn and retain facts

Interpersonal skills, oral and written communication

Follow Stand Operating Procedures

Occasionally lift up to 25 pounds

Ability to stand and walk for periods of time

To Apply for this Job:

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