Service Advisor

Job Description

We're seeking Service Advisors to join our team at Cecil Atkission Toyota.

Service Advisor Responsibilities

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs.

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Set schedules and assigns tasks to service department employees

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Collaborate with upper management to make service department hiring and discipline decisions

Service Advisor Qualifications

Previous experience as a Service Advisor, preferred.

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Valid driver's license and clean driving record

Service Advisor Benefits

Medical, Dental, Vision

Life Insurance

401k

Paid Training

Paid Time Off

Paid Holidays

About Our Company

Every employee with Cecil Atkission Motors is absolutely critical to its success. We are a family-owned and operated business in which our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.