Operations Manager

Job Description

Job Summary:

The Operation Manager, in the Odessa location, is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that assists the General Manager with the day to day operations of the hotel.

Qualification Summary:

Education & Experience:

Associate's or Four Year College Degree is preferred.

Two years front office management experience in a hotel preferred

Proficient with hotel sales, revenue management and A/R billing

Previous supervisory experience in a hotel required

Must have a valid driver’s license from the applicable state

Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels

Must be able to convey information and ideas clearly, both oral and written

Must maintain composure and objectivity under pressure

Must be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:

Approach all encounters with guests and team members in a friendly, service-oriented manner

Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff

Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner

Motivate, coach, counsel and discipline all team members

Develop team member morale and ensure all team members are fully trained

Maximize room revenue and occupancy by reviewing status daily

Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel

Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers’ Compensation, training, etc.

Ensure no-show revenue is maximized through consistent and accurate billing

Assist with or process payroll

All other duties as assigned by management