Claims Clerk (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do

The Claims Clerk provides clerical support such as customer service, administrative assistance, mail processing and courier liaison, filing, organization and record management.

Respond to and direct inquiry calls from clients, Brokers, Insurance Companies and internal staff

Provide instructions on how to proceed with claims

Directing calls to appropriate party for handling

Liaise with multiple departments within the Company

Processing new claims in various systems, entering data in systems and recording in claims Logs

Receive claims transaction data and record in relevant system

Pay small claims such as windshield repair and replacement; deal directly with vendors and provide pricing

Process weekly and monthly reports as required

Ensure claims portal is updated

Prepare weekly deposits

Responsible for printing claims cheques, scanning and preparing for mailing

Sort and process all incoming and outgoing mail for the Department

Coordinate the maintenance of office equipment with Office Services department

Who You Are

Post secondary education required

Proficient with Microsoft Office Suite

Organized and detail oriented

Rate information using standards that can be measured or checked

Perform arithmetical operations quickly and accurately

Rate information by using personal judgement

Excellent communication and customer service skills

Multi- tasker for a fast paced environment

What’s In It For You

Competitive total compensation and benefits package

Annual shared success program based on performance

Annual merit increases based on performance

Defined Contribution Pension Plan with a matching contribution component

Complimentary CAA Membership

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Vaccination Policy

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.