Territory Manager Technical Service
Description:
Job TitleTerritory Manager Technical Service
Job Description
Primary Purpose
To contribute to the growth of the Service business, improving the dealers efficiency. To enhance the Service leadership and technical expertise. To contribute to the customer satisfaction that will produce profitable business growth.
Key Accountabilities
Ensure dealer awareness of all procedures through training and periodical audit
Evaluation of the parts replaced under warranty during the dealer visits.
Actively participate in field problem solving situations as it relates to product performance and customer acceptance. Role may include new truck installations. In addition, evaluate reliability of product as it is shipped from manufacturing source.
Perform product service training on Hyster/Yale product through the dealer network (Service Mechanic Training).
Manage customer relations when significant product issues occur
Effectively communicate requirements for product corrections, modifications & improvements to service management & HYG PSGs (tight collaboration with PSGs)
Analyses on monthly basis of the warranty performances of the dealers supporting the warranty dept on warranty cost, rejection reduction and any litigation
Aftermarket Business Development: support the Commercial Aftermarket Manager and ABD and operate also as back up function
New dealer development on the Service side. To conduct all dealer development activities within the target date
Knowledge & Skills Required
Technical background - Engineering degree or equivalent experience
Product knowledge – 5-7 years in technical service
Training and coaching skills
Strong Customer relation skills
Strong Operational abilities
Language skills - English + languages related to relevant territories
Job ID1589
Employment TypeFull time
Employment StatusPermanent
Work Hours40
Travel Required
LocationHYG EMEA DEU Frankfurt
AddressDarmstaedter Landstrasse
Zip Code60598
Field-BasedNo
Relocation Assistance AvailableNo
R6104