Lead Vehicle Acquisition Specialist

Overview:

Position Overview

The Lead Vehicle Acquisition Specialist will be focused and specifically lead, direct, and train the Vehicle Acquisition Specialists teams to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network. The Lead Vehicle Acquisition Specialist will utilize all available prospecting resources to identify and engage private parties looking to vehicles. Resources include third party websites, 3rd party lead sources, service drive traffic and other means. The Lead Vehicle Acquisition Specialist will enjoy consistent interaction with Vehicle Acquisition Specialists on their team as well as customers throughout the day, both in person and over the phone. This role will oversee and lead contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store. This also includes overview of appointment setting with potential customers to visit the dealership for an appraisal and execute the AutoNation We'll Buy Your Car Same-Day Payment process.

This role requires the ability to identify sales opportunities for AutoNation as well. Those customers interested in replacing their vehicle will be referred to a Sales Associate who will execute the sales process.

Our Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process. The Lead will direct the Vehicle Acquisition Specialists to strive and deliver on the ‘check within an hour’ promise of the We'll Buy Your Car program.

Organizational Relationships:

This position interacts daily with the Vehicle Acquisition Specialists, Customers, Sales Associates, Sales Managers, Service Advisors, Service Director, Financial Services Manager, and support staff.

Job Responsibilities:

Direct and Lead the Vehicle Acquisition Specialists through the WBYC BPMS Process

Provide feedback in terms of hiring and performance management of all Vehicle Acquisition Specialists.

Participate in coaching and mentoring of all Vehicle Acquisition Specialist

Communicate and ensure goal achievement standards are met by associate and overall dealership performance.

Engage in Vehicle Acquisition Specialists duties as necessary, leading by example.

Review vehicle condition reports

Determine wholesale and retail prices

Inspect and accept vehicles arriving onsite

Create and execute reconditioning plan to prepare vehicle for sale

Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales

Driving incremental business through a high-level of engagement with customers.

Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity

Work with management to identify and allocate current inventory needs.

Qualifications:

3 – 4 years of dealership and/or team leadership experience preferred

High School diploma or equivalent.

Extremely self-motivated

Ability to set and achieve targeted goals.

Ability to drive an exceptional Customer experience.

Demonstrated communication, prospecting, and interpersonal skills.

Organization and follow-up skills.

Experience and desire to work with technology.

Valid In-State Driver's License and an acceptable, safe driving record

Physical Requirements:

Ability to sit and stand for prolonged periods of time.

Permanent