Senior File Clerk ORR

Overview:

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do

The Senior File Clerk is responsible for coordinating all travel to include flight and ground transportation for Unaccompanied Children (UC). This position is responsible for ensuring safe and secure transportation of (UC). In accordance with Agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.

Responsibilities:

We Are Warriors We Set the Standards for Child Welfare

Work Standards

Secures final approval to initiate travel arrangements with Lead Case Manager/Assistant Lead Case Manager regarding ORR approval of UCs reunification

Responsible for coordinating travel arrangements for UCs with the assistance of a travel agency, to research the destination options that are specific for UCs destination

Coordinates travel arrangements for Escort Youth Care Worker transporting UCs, to ensure the organization of travel from beginning to end, and possible accommodations if flight is cancelled due to inclement weather.

Provides flight itinerary to Escort Youth Care Workers, if needed provides additional flight instructions

Maintains and updates Flight Tracking information stats for monthly reports

Communication

Lead Case Manager/Co-Lead Case manager sends approvals for location and reunification

Keeps regular communication with the Sr. Transporter on UC approvals and location of reunification

Communicates with Intake Department to ensure UC has all pertinent personal belongings upon discharge

Communicates with Sr. Transporter to keep them up to date for their upcoming travel itinerary

Available after hours, to aid Escort Youth Care Workers due to re-routed flights as an outcome of weather or mechanical problems, which includes hotel and transportation arrangements.

Ensure Sr. Transporter is working with Escort Youth Care Workers submit all travel receipts (meals, travel (taxi) and hotel expenses.)

Maintain confidentiality of UC according to HIPPA always Completes all required documentation in a timely manner

Fiscal Management

Work with Sr. Transporter to make sure that all travel expenses with expense report and receipts are submitted

We Are Servants We Help Others

Teamwork

Collaborates with Shelter Unit Manager, Shift Supervisor and/or Shift Leader to ensure all necessary personnel property/medication is provided to Escort Youth Care Worker upon UC discharge

Report all incidents, accidents, and inquires to management in a timely manner according to Upbring policies and licensing standards

Maintain leadership and supervisor informed of any changes in travel plans or transportation schedule and recommend possible solutions

Assist with the evacuation of residents during an emergency or natural disaster

Other duties as assigned by supervisor.

We Are Family We Are Passionate & Compassionate

Building Relationships

Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices

Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Qualifications:

Minimum Qualifications

High school diploma or GED equivalent

Must be at least 21 years of age

Bilingual- fluent in Spanish and English (read, write, speak)

1 years of experience in childcare or residential care for children and/or adolescents

Prior administrative experience coordinating travel arrangements, inclusive of lodging and submission of required billing documents to Finance for processing

Valid Texas Driver’s license and proof of auto insurance; ability to meet Upbring’s insurance provider guidelines as an insured and approved driver

Able to navigate airport environment, coordinate with airline customer service and familiar with TSA screening requirements

Ability to remain calm and composed under stress

Ability to follow instructions and directions

Ability to perform emergency behavior intervention (EBI) for UC in care

Maintain a good driving record and the ability to drive and navigate in varied geographical areas and during various weather conditions

Must be able to work evenings and weekends

First aid, AED, and CPR certification (or ability to obtain within 3 months of employment)

Preferred Qualifications

Associates degree with 3 years of supervisory experience

1 year shelter Operations experience

Perks at Upbring

Competitive PTO & paid holidays

Health, dental, vision insurance & more!

403(b) Plan

Employee Assistance Program

24/7 access to telemedicine and counseling services

Discounted Gym Memberships

Donated Leave Program

Physical Demands & Work Conditions

This position requires driving for varied lengths of time and distances

Position works in a child facility and has constant exposure to children

Lift, push, pull, move up to 25lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Upbring is an At-Will Employer and an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Permanent