Janitorial Regional Manager-Miami Dade County

Overview:

The Regional Manager will assist with operations for Red Coats within their assigned Region. They may be responsible for a remote Region office and ensure efficient and effective management of such. The Regional Manager will report to the Division Manager and will be responsible for operations, employee and customer relations and development and business retention and growth for the Regions assigned (Region) of responsibility.

E/O/E/M/F/V/D

Responsibilities:

OperationsConduct physical inspections on an ongoing basis for all accounts ensuring each account is visited as needed and a report is submitted

Maintain standards of appearance and performance of cleaning staff assigned to all client locations

Track contract expirations and ensure continued service and business retention

Be aware of contract deliverables and work with supervisors to ensure compliance

Provide direct supervision to cold start accounts devoid of on-site supervision

Establish productive and consistent customer contacts and maintain records of contacts with customers, return all customer calls ASAP

Rapidly respond to and assist in addressing customer issues, ensure to document these issues and resolutions and review with the supervisor where applicable

Set up master schedules and approve timesheets through company software program

Assist and support account managers/site supervisors

Financial ManagementMay assist with accounts receivable and provide support in collections if/when directed

Assist in control of Cost of sales, direct labor, overtime, non-billed labor, vacation/time off, uniform, supply & equipment expense

Identify needs for wage and billing increases

Be proficient with timekeeping software in the management of job modifications and have a working knowledge of the job starts process

Sales and Growth activityBe aware of leads and growth potential in your Region and communicate with the Division Manager, BDM, or Divisional Vice President

Keep abreast of pertinent competitor information

Qualifications:

MUST be Bilingual (Spanish & English)

Basic financial understanding required

5 years management experience in the cleaning industry is preferred

Customer service experience

Attention to detail and ability to maintain accurate records and details

High quality standards and strong leadership skills

People skills, strong communications, persuasive demeanor, effective delegator and developer of leaders

Ability to function in fast-paced environment with ability to multi task

Permanent