Medical Equipment Driver & Customer Service

OVERVIEW:

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage

JOB INFORMATION:

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Adheres to company policies and procedures in regards to using personnel protective safety equipment

Assists with updating respiratory grid

Available for on-call assignments as needed

Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Coordinates verification of Medicare, Medicaid, and private insurance coverage information

Delivers, sets up and maintains equipment at the delivery address using company vehicle

Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

Maintains assigned company vehicle in a clean and safe working condition

Maintains referral log

Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork

Monitors office supplies

Observes additional needs that the patient may have and reports same during morning meeting

Prepares CMNs/SOPs for Sales Reps and documents on tracking log

Prepares complete and accurate files for Billing Department

Prepares tickets for daily routes

Provides service for walk-in patients

Reports equipment hazards and/or product incidents as required

Works with location personnel to coordinate deliveries

Performs other duties as assigned

Travel

Travel via company vehicle required to patient’s homes for set-ups and reoccurring delivery

QUALIFICATIONS:

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience with medical equipment, preferred

One year of related work experience, preferred

Medical terminology, preferred

Skills and Competencies

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Mechanically inclined for the repair and troubleshooting of equipment

Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo

Understands use of all applicable home respiratory equipment and supplies

Physical Demands

Lift and carry office equipment at times

Requires sitting, walking, standing, talking and listening

Requires close vision to small print on computer and/or tablet and paperwork

Requires lifting (minimum of 65 pounds) and transporting of patient equipment

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires driving a company vehicle for the majority of the workday

Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing PolicyMedical Evaluation and Fit Testing Compliance in a timely manner

Annual Recertification

Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

ROTECH INFORMATION:

Benefits

401k

Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Employee Discount Program

Employee Recognition Program

Bonus and Incentive Opportunities

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Permanent