BDC - Internet Representative

Job Description

Jerry's Auto Group has an opening at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our dealership is attributable to the outstanding customer service provided by our BDC, Sales, Service, and Management Team.

This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to become valuable team members.

Previous automotive Internet / BDC experience is strongly desired but may be waived depending on other qualifications.

Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every team member by providing ongoing one-on-one mentoring, coaching and training.

We Offer:

An extremely competitive pay plan

Ongoing professional training

Flexible scheduling

Medical & Dental

401(k) Retirement

Paid Vacation

Duties and Responsibilities include:

Handle all incoming phone and Internet leads promptly.

Answer all customer questions with the goal of scheduling a sales appointment.

Log all customer comments into the Customer Relations Management System (CRM).

Schedule follow-up contact in the CRM if no appointment is made

Confirm scheduled appointments with future customers.

Re-schedule “no-show” customer appointments.

Work closely with the salespeople to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

Maintain and update customer changes in the CRM.

Contact previously sold customer base with new monthly marketing incentives.

Maintain ongoing contact with phone and internet clients via e-mail, phone, and text to schedule a sales appointment.

Notify necessary departments to inform them of appointments set.

Forward any customer concerns to the correct department manager and follow up.

Qualifications:

Minimum of 1 year of experience in automotive dealership Internet / BDC Department or Retail Sales Call Center environment.

Superior communication skills, both oral and written

Must be detail-oriented

Strong email, text, and phone presence is necessary

Ability to overcome customer objections

Outstanding organizational skills

Working rotating shifts and some weekends are required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.