Social Media Customer Agent

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Customer Management

The Customer Service Host provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building and the cross selling of products and services relevant to the customer.

This role monitors specific customer accounts as allocated to increase customer visits to promote revenue growth. They process and resolve incoming and outgoing contacts in a multimedia environment. They need to manage customers using CRM in line with targets. As they recognize potential opportunities for new business and customer acquisition, they need to take the necessary steps for growth.

Information Management

They are responsible for processing pertinent information into relevant databases and completing assigned tasks during their shift. The Customer Service Host is responsible for maintaining customer confidentiality.

Customer Feedback

They need to obtain feedback from clients with regards to their experience and then ensure the feedback is shared with the relevant stakeholders.

Other

The Customer Service Host is expected to perform ad-hoc tasks given by their supervisors as and when required.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

JR9012