Assistant Housekeeping Manager

Job Description

DOWNTOWN LA PROPER HOTEL

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists. Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the building’s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Position Overview:

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing all aspects of the housekeeping department to ensure cleanliness and guest satisfaction are maintained at the highest standards. This role involves managing daily operations, coordinating with housekeeping staff, and ensuring adherence to established procedures and standards.

Responsibilities:

Daily Operations: Assist the Housekeeping Manager in supervising and coordinating daily housekeeping activities, including room cleaning, public area maintenance, and laundry operations.

Staff Management: Support in recruiting, training, and supervising housekeeping staff. Assign tasks, provide guidance, and conduct performance evaluations to ensure efficient and effective operations.

Quality Control: Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to quality standards. Address any deficiencies promptly and implement corrective actions as necessary.

Inventory Management: Assist in maintaining inventory levels of cleaning supplies, linens, and amenities. Monitor usage and reorder supplies as needed to ensure uninterrupted operations.

Guest Satisfaction: Collaborate with the front desk and other departments to address guest concerns and requests promptly. Ensure that guest rooms are prepared according to their preferences and hotel standards.

Safety and Compliance: Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and adherence to OSHA guidelines. Implement and enforce departmental policies and procedures to maintain a safe working environment.

Training and Development: Assist in conducting training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service standards. Provide ongoing coaching and support to enhance team performance.

Reporting: Prepare regular reports on departmental performance, including occupancy rates, cleanliness scores, and staff productivity. Analyze data to identify areas for improvement and implement strategies to enhance efficiency and guest satisfaction.

Qualifications:

Previous experience in housekeeping or a related field, with at least 2 years in a supervisory or managerial role.

Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.

Excellent organizational and time management abilities, with a keen eye for detail.

Knowledge of cleaning techniques, equipment, and chemicals used in a hotel environment.

Familiarity with housekeeping software and systems for scheduling, inventory management, and reporting.

Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Certification in housekeeping or hospitality management is a plus.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.