Reimbursement Specialist

Will provide inbound and outbound telephony.

Will handle full benefit verification with patient insurance.

Will provide information back to client and document.

Will communicate relevant information to Client Patient Access Service Team (PAS)

Will provide follow up with Specialty Pharmacy (SP) when needed to determine whether or confirm the drug has been delivered.

Will provide Transition related Services to Participants (Appendix A)

Completed a minimum of 2 years in college

1 Plus years healthcare call center. Claims or Health Insurance background preferred.

Exceptional English verbal and written communication skills

Handy with MS Windows and other computer applications

Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude

Ability to multitask, think critically and problem solve to address customer needs and barriers to product fulfillment

Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment

Empathetic and patient focused approach

High attention to detail, diligence and reliability

Qualifications & Desired Skills

At least 1 year experience in BPO

USRN/RN License preferred

Good Communication Skills

Can Start Asap

Willing to work in Pasig

Willing to work onsite

Self-learner interested in both the how and the why

Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail

Demonstrates ability to coach and provide feedback to analyst