Job Description
Salary: $46,785.00-$71,245.00
Managed Services Technician Level 2
We’ve grown our team by 7 in the last year! Here’s what a couple team members have to say about Grid4:
“I enjoy the people and the work-life balance” – New hire for HR
“I like the open and friendly work environment, there is always an employee willing to help” – New hire for Project Management
Job Description:
Are you an individual with unique talents, passion for technology, and customer service skills seeking to create the ultimate client experience? This position may be for you! Grid4 champions diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in Grid4, we’d like to know!
Grid4 is currently offering a new team member bonus! (Performance plan to follow)
Responsibilities:
The Managed Services Technician Level 2 is a strategic, as well as tactical, technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s data network, coordinating complex projects, and implementing network solutions.
Execute internal and client facing technical requests
Assist in development of standards and procedures
Assist in the management and upkeep of client networks
Document all work performed in ticketing system
Responsible for technical support at clients’ sites
Responsible for implementing technology industry-approved “best practices”
Security planning and configuration on the Windows Server platform
Provide end-user software troubleshooting and support
Active Directory and Group Policy management (including Power Shell)
Platform Virtualization solutions using Hyper-V and VMWare
Backup and Disaster Recovery techniques
Provide support for clients’ workstations (PC & Mac) and servers
Maintains current knowledge of Windows and Mac-based applications
Operating systems, and relevant technologies as needed
Be able to perform individually at or above expectations
Qualifications, skills, and knowledge:
Degree in a related technical discipline or the equivalent work experience
5+ years minimum experience required
A combination of education and technical certifications is preferred
A+, Network+, Security+, MCP, or equivalent certification preferred
Expert level, practical experience with the Windows Server family
Experience with Microsoft Cloud Solutions – Microsoft 365, Azure IaaS, Azure Files, Azure Active Directory, Conditional Access policies, etc.
Intimate knowledge of all current Microsoft Desktop Operating Systems
Extensive experience with Active Directory, DNS, and DHCP
Advanced understanding of networking fundamentals and hands on experience working with firewall, managed switches, wireless infrastructure, etc.
Familiarity with both VMWare & Hyper-V virtualization platforms
Experience working within the IT Managed Service/MSP Industry
ConnectWise Manage & Automate (Labtech) experience is essential
Experience with design and management of disaster recovery solutions
What we’ll bring to the table:
Work-life balance
Hybrid flexibility
Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
Ability to make an impact – your ideas and voice are important to us and are welcomed here
Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
Offering you the best chance to prepare for the future – 401(k) with a generous company match
Business casual dress code
Salary range: $46,785.00-$71,245.00