L3 IT Support Engineer

Job Description

MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

Description

The Project Engineer is responsible for implementing the technology solutions with a high level of customer satisfaction. This role is based out of Chattanooga, TN.

Responsibilities:

Execute technical tasks for the implementation of technology solutions in partnership with project team and within budget

Provide timely and accurate information to clients and the team

Upgrade, configure, install and new solutions

Maintain existing networks and servers

Create and maintain documentation

Maintain and adjust project scope as necessary

Spend time in MCA offices and on-site with clients to facilitate implementations

Types of Projects You Would Be Implementing:

Network Upgrades

Firewall Deployments

Full Stack Switch replacements

Wireless Installations/Upgrades

Server Migrations and Upgrades

Windows Servers Installs/Upgrades

VMWare, vSphere

On-premises and cloud-based solutions

M365 and Azure:

Azure Active Directory

M365 Exchange

InTune, SharePoint, Teams

Skills & Experience:

Undergraduate degree or equivalent experience in Computing/Engineering/MIS/Information Science

Microsoft MCSA Track and VCP certifications preferred

3+ Years of direct experience in deploying and configuring infrastructure equipment

Experience implementing and managing Microsoft Azure & Office365 including SharePoint solutions based on clients’ needs

Successful track record of implementation technology solutions through projects

Strong experience in server & storage solutions from partners such as Dell/HP/NetApp/EMC/EqualLogic/Open Stack

Experience in all virtualization platforms such as VMWare/Hyper-V/Azure

Understanding of emerging technologies such as hyper-convergence, SD-WANs and hybrid cloud solutions

Experience in firewalls/switches/VLANs utilizing such products such as SonicWALL/Cisco/ /WatchGuard/Ruckus/Fortinet/Dell Networking

Preferred Attributes:

Experience in technical solution delivery

The ability to understand how technology impacts businesses

A high level of flexibility and independence

Critical thinking aptitude and troubleshooting experience

A willingness and preference to “roll up sleeves” and work alongside a small and dedicated team

Empathy for our customers and what they are going through

Curiosity about technology and the ability and motivation to learn independently

Professional confidence, and excitement about solving problems

A positive, courteous demeanor

An aptitude towards service

Openness to feedback

Ability to learn from experience

Physical Requirements:

Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions because of travel.

Environment:

Competitive wages. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site

Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contribution

Sustainable work-life balance and flexibility

People are our most valuable assets. We’re passionate about retaining and developing the best talent available. We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential.

We believe business isn’t just about profitability. Having fun is also essential on the way to success. So we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other. And we try not to take ourselves too seriously.

In fact, we like to think working at MCA is more than just a job. We really do treat each other like family!