Pediatric - Certified Medical Assistant Team Lead (Bilingual)

Job Description

Description:

POSITION TITLE: Certified Medical Assistant Team Lead

DEPARTMENT: Pediatrics

LOCATION: HOPE Clinic

REPORTS TO: Site Lead or Assigned Supervisor

EDUCATION: High School diploma or GED. Associates degree preferred

WORK EXPERIENCE: 2 years or more in healthcare preferred

SALARY RANGE: $15.00-$19.00/hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

POSITION REQUIREMENTS: Completion of a program of training for Medical Assistants is required. Certification/Registration as a Medical Assistant with the national organization is required.

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

With oversight from the Chief Quality Officer, the Medical Assistant Team Leads are required to perform all duties of a medical assistant, function as the resource person, and work together to provide on-the-floor supervision of departmental staff. The leads maintain department schedules and ensure proper coverage is available to the providers in the department and perform a variety of administrative and patient-related tasks to assure efficient patient and workflow within the practice. They support the department in providing quality care during clinic hours and act as a liaison between management, staff, and other departmental leads. The leads are responsible for training, mentoring, scheduling, and overall supervisory duties for staff within their department. They encourage teamwork and collaboration internally within their department as well as externally with other departments to promote HOPE Clinic's mission, vision, and values.

MAJOR DUTIES & RESPONSIBILITIES:

Competency and perform in front desk, eligibility and check out procedures as needed;

Provide back up support for the medical assistant team, which includes all function of a medical assistant;

Place patients in exam rooms, obtain history and vital signs, and document in the medical records;

Assist in the examination and procedures for patients with provider;

Maintains confidentiality when interacting with patients, families, personnel and public;

Assist in the supervision of work and performance of clinic staff including, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed;

Provide treatments as ordered such as aerosol treatments, immunizations, and injections;

Assess medical and medical education needs of the patient and provide education as directed by provider;

Discharge patients giving all patient documents and provider instructions;

Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram;

Provide translation assistance as needed;

Triage patients in person and on the telephone;

Answer telephone calls and messages within the same day;

Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients;

Keep patient exam rooms and nursing station stocked with supplies and organized;

Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow;

Follow-up on no show appointments as directed by providers;

Work with other team members and managers to implement daily duties and new programs as needed;

Assess staffing levels and participates in recruiting and hiring efforts, trains new staff and provides performance reviews as scheduled by policy;

Work with staff that needs additional education and training, counsel staff who need remedial action and follows clinic policy for staff corrections;

Report adverse events or incidents and patient feedback/comments to supervisor;

Host regular team meetings to disseminate information, improve team communication and work processes among the team members;

Participate in performance improvement activities, staff trainings, and weekly team huddles.

Report errors or issues promptly to supervisor;

Maintain security of medical records and patients health information according to HIPAA standards;

Coordinate the inventory, ordering and supply stock maintenance of medical supplies using appropriate systems;

Ensure that our patients get the best possible care;

Assist with other administrative projects and tasks as needed;

Perform other duties as assigned to support HOPE Clinic's Mission, Vision and Values.Requirements:

QUALIFICATION REQUIREMENTS:

Minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred;

CMA or RMA is required or willingness to obtain within 3 month probationary period;

Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;

Knowledge of Microsoft Office and be able to utilize the Internet;

Able to use basic office equipment (e.g., computer, copier);

Strong written and oral communication skills;

Must be detailed oriented and able to handle multi tasks;

Detail oriented and team player;

Excellent customer service skills;

Must be able to handle multiple tasks, complexity, and diversity of patients;

Insurance verification, pre-authorizations and specialist referral navigation experience preferred;

Must be fully vaccinated against COVID-19 with the recommended dosages.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred.

OTHER SKILLS and ABILITIES:

Bilingual (Vietnamese, Chinese, Burmese, Arabic, Spanish or other languages with English) is required;

Above average skills in language ability as well as public speaking and writing;

Willingness to work in different department and/or travel to satellite sites to provide coverage;

Must have good transportation and a valid Texas Driver’s license.