Coffee Shop Manager

Job Description

Benefits:

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Profit sharing

Training & development

Free uniforms

Benefits/Perks

Ongoing Management and leadership training opportunities

Employee retail and shift discounts

Prize opportunities through national contests

Local, regional, and national awards and recognition

About PJ's Coffee

Phyllis Jordan, a pioneer in the coffee industry, founded PJs Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee making mattered. In 2008, the company was purchased by New Orleans natives and brothers, Paul, Steven, and Scott Ballard. PJs Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJs Original Cold Brew Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic a process and technique developed by its founder and used for more than 40 years at all PJs locations. Bags of whole bean coffee and single-serve cups of PJs Coffee are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJs Coffee continues to grow in the U.S. and abroad. For more information, visit pjscoffee.com or follow PJs Coffee on Facebook, Instagram, or Twitter.

Job Summary

The main objective of the Manager is to train and develop staff to ensure all revenue and growth goals are being met, and ensuring the smooth operation of the drive-thru. The leader is ultimately responsible for reaching performance goals and should be compensated when successful in their duties performed to achieve these goals. This structure is critical to achieving the development and performance of the PJs Coffee they oversee, as well as their professional growth. We're looking for someone who knows how to build a culture around company values and can train and instill those in others.

Responsibilities

Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.

Input with the product, customer experience, and operations.

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

Ensuring the efficient operation of the drive-thru

Ensure that all food and beverages are consistently prepared and served according to the stores recipe and par level standards.

Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

Ensure all labor and scheduling requirements/goals are met, including filling in on the schedule where needed to ensure guest service standards and efficient operations.

Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJs preventative maintenance programs, with the assistance of store ownership.

Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the store, employees, and guests.

Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner

Ongoing training and development through PJs Coffee Corporate communications, management meetings, regional calls, and other resources.

Qualifications

High school diploma or equivalent

Able to obtain and maintain a ServSafe Food Managers Certification

Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations and/or other management positions.

Management/leadership experience is preferred.

A passion for creating a Humble, Focused, and Fun team culture.

A passion for delivering an excellent customer experience.

Entrepreneurial spirit with a passion for the coffee industry.

Previous experience working in a coffee shop or quick service restaurant preferred.

Team-oriented mindset with the ability to inspire and motivate a team.

Strong business acumen, with the ability to analyze data and implement marketing strategies.

Possess excellent basic math skills and have the ability to operate a cash register or POS system.

Basic problem-solving and conflict resolution skills are needed.

Availability to work at least 25 - 30 hours per week.