Bilingual (French) Customer Service Representative

Job Description

Christian Durand - State Farm Agency, located in Gaithersburg, MD has an immediate opening for a full-time bilingual (French/English) Customer Service Representative. We are looking talented, caring, professional to join our team. This is a position focused on Customer Service for a well-established State Farm Agent.

Insurance experience is not required as we will train the right person with the right personality and skill set! If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

Answer phones and greet clients.

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

Salary plus bonus

Paid time off (vacation and personal/sick days)

Valuable experience

Growth potential/Opportunity for advancement within my office

Requirements

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Excellent communication skills - written, verbal and listening

Self-motivated

Detail oriented

Proactive in problem solving

Ability to work in a team environment

Ability to assess customer needs and conduct effective interviews

Ability to effectively relate to a customer

Property Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.