Customer Engagement Representative - Montego Bay, Jamaica

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

CUSTOMER ENGAGEMENT REPRESENTATIVE

Job Summary:

Are you a master of persuasion? A negotiator? Do you possess the sales intelligence to turn leads into loyal customers? We are looking for dynamic individuals to join our team and transform the way we sell tech products. Join our team where collaboration is key and your negotiating skills are celebrated.

Specific duties:

Contact potential customers through the appropriate channels.

Deliver sales pitches with the aim of converting the customer.

Build rapport with customers and address their inquiries.

Develop expert knowledge on the client's products and services.

Maintain accurate records of interactions in our system

Perform other duties as assigned.Applicants should have:

Strong negotiation skills

Strong articulation and persuasive skills

Demonstrated proficiency in Microsoft Office applications

Good probing, problem solving, troubleshooting, and multi-tasking skills

1 Year experience in telemarketing or telesales

Neutral accent, clear, articulate and easy to understand.- REQUIRED

Good rapport building and interpersonal skills

Great conversational skills and able to identify and sell customer needs

Time management & prospecting skills required

Telephone Sales & Customer Service or Collections Experience a plus

Motivation for sales and very results driven

Ability to handle rejection well, does not get loud or abusive

Professionalism in interacting with potential customersAdditional Requirements:

At least 3 CXC subjects (inclusive of English)

Experience in a similar environment (call center experience is an asset).

Be 18 years of age or older.

Must have a minimum of 1 year experience in a similar position

What we offer:

Paid training

Free Health Insurance

Free Life Insurance

Daily Lunch Allowance

Paid Holidays

Educational Assistance

Career advancement programme

Shuttle service

Competitive Salary

Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

While we appreciate the interest of all applicants, only shortlisted candidates will be contacted.