Customer Service Manager - QLD Logistics coordinator

Customer Service Manager – QLD Logistics Coordinator

SIFA AUSTRALIA

Brisbane, QLD

Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)

Full time

Salary: $90,000 AUD + Super

About the business

With 30 offices, worldwide in 16 different countries, SIFA is a well-known French freight forwarder and a leading consolidator to the French overseas territories. The company has over 800 employees worldwide in its own network and a total turnover of AUD 100M (for more information visit our web site

About the role

The role is managing the customer service team of our Brisbane Freight Forwarding branch including the warehouse coordination. You will be managing air and sea freight operations for imports and exports shipments.

Your day-to-day actions will need to be driven with a very strong customer care focus as SIFA promote and rely on a very strong and efficient service to develop its activities.

SIFA Australia service is focussing on the Pacific Islands. You will be handling the export sea freight consolidation.

The role involves technical skills, Organisational skills, and the communication skills.

The main activities can be listed as per the below:

Order Processing & verification / Documentation: Ensuring accurate and complete documentation for import and export transactions, including invoices, packing lists, customs declarations, and shipping documents. Verifying the details of customer orders to prevent errors and discrepancies in shipments.

Compliance & Regulations / Customs & trade Compliance: Staying informed about import/export regulations and customs requirements to facilitate the movement of goods across borders. Ensuring that all transactions comply with international trade laws and regulations.

Communication (customer and third party): Providing timely and accurate information to corporate customers regarding order status, shipping details, and any potential issues. Collaborating with logistics teams to track shipments, address delays, and communicate with customers about delivery timelines.

Problem Resolution: Proactively identifying and addressing potential issues that may arise during the import/export process. Resolving customer complaints, shipping delays, and other issues efficiently to maintain customer satisfaction.

Technology and Systems: using and managing systems to track orders, monitor

inventory levels, and provide real-time updates to customers. Utilizing CRM systems to maintain customer information, track interactions, and manage customer communications.

Quality Assurance / Return Management: Handling and coordinating returns or

replacements for defective or damaged goods.

Logistics and Transportation / Shipping Coordination: Coordinating with shipping and logistics providers to ensure timely and cost-effective transportation of goods. Understanding and applying International Commercial Terms (Incoterms) to define responsibilities and risks between buyers and sellers.

Understanding Market Dynamics: Staying informed about market trends, pricing, and competitive landscape to provide valuable insights to customers.

Continuous Improvement / Process Optimization: Identifying opportunities for process improvement and implementing changes to enhance efficiency in import and export operations.

Cross-Functional Collaboration / Collaboration with Sales and Marketing: Working closely with sales and marketing teams to understand customer needs and provide support in achieving business objectives.

Reporting: Organising the daily and weekly actions driven by the KPI and company

performance.

The combination of the above skills is a key element for the organisation efficiency, profitability, and development. Skills and experience

The candidate must:

Have the technical freight forwarding background as listed in the job descriptions.

Have the management skills & behaviours.

Excellent customer service skill (spoken & written)

Good problem solving and negotiation skills

Be fluent in French

Independent, hard worker & Hands-on

Capable of managing exceptionally elevated levels of stress

The candidate must have :

2 to 5 years experiences within the logistics industry.

Willingness to evolve

Please send your resume and cover letter to .

Please reply to the following question in your cover letter “why should SIFA employed you for the position

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

2-3 years of relevant work experience required for this role

Work visa can be provided for this role

Expected start date for role: 24 May 2024

Expected salary: $90,000 per year

Full time