Manager, Luxury Services - Crockfords

Overview:

Summary Statement:

The Luxury Services Manager will support the General Manager of Luxury Services within Crockfords and lead the department in achieving its operational and financial goals by managing the day-to-day operations for the Luxury Services department.

Job Duties:

Primary Job Duties: – Includes but is not limited to:

Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.

Oversees the F&B operations of In Room Dining, In-Villa meal services, as well as overall F&B operations of the Baccarat space, wine and liquor selection, and inventory control.

Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event.

Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers.

Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs).

Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates.

Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile.

Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Perform other job-related duties as requested.

Qualifications:

Qualifications: Includes but is not limited to:

Working knowledge of Point-of-Sale systems, Property Management systems and Casino Player Tracking systems.

Experience managing a workforce of at least thirty employees.

Strong decision-making skills while managing multiple priorities.

Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

Trained in Forbes Travel Guide standards.

Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.

Working knowledge and experience with OPERA. Working knowledge of HotSOS.

Working knowledge of Konami Synkros, Symphony, and/or Cisco.

Bachelor’s degree in a related field.

Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

At least five years of experience within Hotel Operations or a directly related operational area/field.

Preferred:

At least three years of directly related operational management experience at a similar leadership level.

At least two years’ experience in Food and Beverage in a related field.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States.

Ability to obtain the following:Nevada Gaming Registration

Alcohol Awareness Card

Food Handling Card

Permanent