Front Office Assistant - Jewett Orthopedic Institute, Downtown Orlando

Position Summary:

Orlando Health Jewett Orthopedic Institute is one of the region’s largest orthopedic and sports medicine practices, providing comprehensive care for more than 250,000 patients each year. This August, the institute will open Florida’s first dedicated orthopedic hospital, featuring 75 private inpatient rooms, 10 operating suites with four virtually connected suites that can be used to train surgeons around the world, and a state-of-the-art research and innovation center with a 10-station bio skills lab and 3D printer.

In March, a new medical pavilion opened adjacent to the hospital and houses outpatient clinics, an imaging suite, physical therapy spaces and the largest orthopedic ambulatory surgery center in Florida. Expertise, technology and services come together under one roof and cover the whole spectrum of care — from prevention and diagnostics to therapeutic and surgical treatment options to physical therapy, rehabilitation and performance health. The institute also holds official medical roles with multiple professional, college and high school athletic teams as well as well-known sporting events and venues.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE

education programs and well-being services to support you and your family through every stage of life. We begin

your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando

Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

Jewett Orthopedic Institute is hiring for a Front Office Assistant!

Position Summary:

The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Title: Front Office Assistant

Status: Full-Time

Shift: Day

Location: Jewett Orthopedic Institute - Physician's Office - Downtown Orlando Complex

Responsibilities:

Essential Functions

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

Obtains accurate and complete patient demographic and insurance information.

Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Interacts with patients and families in a professional manner.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Qualifications:

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting

Permanent