Regional Manager Service

Our Client:

Global leader in providing innovative solutions for clean and sustainable transportation. They specialize in developing technologies and systems that reduce emissions and promote environmental sustainability in the automotive industry. They offer a wide range of products and services, including electric vehicle (EV) components, fuel cell systems, battery management systems, and advanced control solutions for hybrid and electric vehicles.

Experience : 14-16 Years

Education: B.E Mech

Job Description: Regional Service Manager- West

To ensure technical resolution of concerns and enhancements by adhering to standard operating procedure for first time fix and to give faster resolution to the customer.

Ensure customer satisfaction by managing area managers thereby ensuring all the systems and process at the dealership level is maintained

Ensure dealership profitability by providing best service and approaching maximum customers

Ensure to achieve the business parameters based on target. Manpower management at regional team level to enhance their role clarity to improve their efficiency.

KPIs:

Repeat complaint

Customer issue

Warranty

FOC, goodwill

Feedback /follow up

Spares/labor

Reporting’s

Reporting /parts

Profitability

Team performance

Individual performance

Area of Specialization the person should have:

Technical knowledge in:-

1. Mechanical Aspects.

2. Electrical and Electroninics knowledge.

3. Knowledge about Electrical vehicle.

4. Electrical Architecture of Automobiles.

5. Expertise in diagnostic and cocern resolutions.