Deputy Manager - Transactional Quality - Noida

Analyze existing training courses and standardize all training with particular focus on new hire training and on job training • Develop a training database and ensure compliance with all training requirements • Explore and introduce new training methodologies • Lead and transition TTTs with complete end-to-end ownership • Assist in developing and introduce quality assurance standards • Accomplish quality assurance objectives by monitoring/reviewing quality trends • Create quality action plans and track their progress to ensure constant quality improvement • Identify areas of development and improvement and take actions to support business KPIs • Prepare quality summary by analyzing internal and external quality reports to highlight performance gaps • Conduct need based refresher trainings based on training need analysis and change in process/policy Qualifications • Minimum 7 plus years of total experience • Minimum 3 years of experience in Quality, Training management is an added advantage • Proficiency in verbal and written communication • Highly skilled at Quality and Training delivery planning and execution Should be flexible to work in US shift hours