Information Technology Support Specialist

Kelly Technology is looking for an IT Specialist to support our client in Devens, MA.

12 month contract + extensions

100% onsite in Devens, MA

2nd shift 4pm-Midnight

Top 3 Required Skills:

1. Network and Desktop App and System install, configure, support, break/fix

2. General knowledge software and hardware installation, configuration, troubleshooting and support (MS Windows, Apple/MAC, VMWare, Citirx, etc.)

3. Great communication skills (customer facing, documentation, etc.)

Desired skills-

Ability to work independently, great communication (verbal/customer facing and documentation) to provide onsite and remote desktop support

Account Management:

User account creation and maintenance

Password resets and account unlock.

Access permissions and role assignments

Printer Support:

Installation and configuration of printers

Troubleshooting printer connectivity issues

Handling paper jams and other common printer problems

Windows Support:

Operating system installation and upgrades

Software installation and updates

Resolving system errors and performance issues

Hardware Support:

Diagnosing and hardware issues

Installing and configuring computer peripherals

Conducting hardware upgrades as needed

Software Support:

Troubleshooting software errors and glitches

Providing assistance with application usage

Network Support:

Configuring and troubleshooting network connections

Resolving connectivity issues

Remote and On-site Support:

Assisting users via remote desktop tools

Troubleshooting issues via physical presence

Providing clear and concise instructions for issue resolution

Documentation:

Maintaining accurate records of support activities

Creating and updating user guides and FAQs

Documenting system configurations and procedures

Customer Service:

Providing friendly and effective communication

Managing user expectations and satisfaction

Offering timely responses to support request

Please apply if interested!