Business Analyst

As a SaaS Business Analyst, you will enhance our operational efficiency and project outcomes by bridging the gap between stakeholders including project managers, developers, customer service, and operations teams. Your expertise in SaaS environments, coupled with your knowledge of software development frameworks, will drive the successful deployment and enhancement of our software solutions.

Responsibilities:

Work closely with business units to grasp their requirements and translate these into technical specifications within our SaaS framework.

Collaborate with outsourced project managers and internal teams to ensure seamless project delivery. Serve as the primary communication link between all parties, ensuring clear understanding of expectations and deliverables.

Address and analyze software issues, assess impacts on system and business operations, and propose modifications based on a deep understanding of the software development lifecycle.

Utilize Power BI to develop insightful reports and visualizations that track project timelines, implementation progress, and other critical metrics.

Oversee the documentation process and coordinate system testing to ensure that modifications meet quality standards.

Design and deliver training materials and sessions to enhance user competence and confidence in new and existing systems.

Maintain up-to-date knowledge of industry trends, standards, and best practices through ongoing professional development and network engagement.

Collaborate with the Project Manager to guide and manage project teams, ensuring adherence to schedules and high standards of work quality.

Qualifications:

Experience as a business analysis role, specifically within a SaaS environment

Power BI, SQL experience

Education:

Bachelor’s degree in Information Technology, Business, or a related field.

Type of Hire:

Full-time, permanent position.