Instructional Designer

How You Will Make an Impact

Instructional Designer will develop comprehensive training plans for phone agents and digital specialists to meet contact center and corporate development expectations. This involves using various approaches such as new-agent orientation, just-in-time training, manuals, guides, and other instructional materials.

Serve as a hands-on Subject Matter Expert (SME) regarding program expectations, understanding agents’ challenges, and representing the program effectively.

Instructional Designer will partner with various stakeholders to enhance GHW’s blended learning strategies.

Establish best practices for training design and assist in their implementation.

Instructional Designer will lead the end-to-end process of updating training materials in response to business changes. This includes gathering information, gaining stakeholder approvals, and developing and delivering the final product.

Design and develop training material that can be quickly updated within the program’s resources.

Instructional Designer will engage in instructional design tasks independently or collaboratively for various lines of business.

Conduct job-task analyses, determine instructional strategies, set measurable objectives, and design logical course structures in partnership with SME’s.

What We Offer

Amazing opportunities for career progression

Dynamic, fun, entrepreneurial and diverse culture

Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine

Health and wellness are a top priority – committed to self-care

401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)

2 Company-Wide Breaks, Summer & Winter

Generous Paid Time Off and Paid Holidays

Sick Time

Personal Time

Employer Paid Life Insurance

Health Savings Account (company contributes $30 bi-weekly)

Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness

Employee Assistance Program

Business casual atmosphere – jeans and sneakers are okay by us

What You Bring to the Table

2-3 years of professional instructional design experience and training development.

A bachelor’s degree in training, Instructional Design, Education, is a plus.

Proficient in Articulate 360, Captivate, Adobe Creative Cloud (InDesign, Photoshop, Illustrator Premiere Pro), and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Project Management experience a plus.

Proven initiative, positive attitude, team-oriented, and self-motivated. Highly enthusiastic and proficient in time management, organization, planning and prioritization.

Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands.

Operate in a professional office environment.

Constantly use work related equipment.

EOE, DFWP

#LI-Hybrid