Support Engineer

Technical Support Engineer with technical field/IT/support/customer-facing experience

W2 Permanent full-time position, on-site in Ocala, Florida, zip code 34474

Min. 2 years of IT experience (not development)

IT support/IT customer-facing

Military experience welcome, certifications welcome

Travel (up to 1x/month - short trips) to customer locations as needed to provide hands-on technical support, troubleshooting, and software training

Diagnosing and resolving software issues, conducting installations and upgrades, and ensuring optimal SW functionality

Serve as the primary point of contact for customer inquiries and technical issues

Collaborate with internal teams, including product development, sales, and customer success