Hardware Support Specialist

Are you an IT Support professional seeking your next opportunity? We have a contract opening for an onsite Tier 2 Support Technician who will provide on-site first level technical hardware/software support for client computers and other technologies for the company.

Required Skills & Experience

Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.

Ability to diagnose and repair desktop and laptop systems.

Ability to resolve multiple client hardware/software technical problems.

Ability to handle a fast paced, dynamic, volatile environment.

Ability to get along well and deal with people in all levels of responsibility.

High School Diploma required.

Ability to communicate well at all levels of the organization.

What You Will Be DoingDaily Responsibilities

Identify and resolve various computer hardware/software problems through discussions with users.

Enter tickets into ServiceNow

Occasional travel to another site for deskside assistance

Install and support Windows desktop and notebook systems

Provide first and some second level phone support for identifying and troubleshooting technology-related problems

Assist IT operations team to resolve hardware/software problems.

Utilize the help desk system and adheres to IT Support guidelines.

Ensure computer standards and policies are followed.

Other duties as assigned.