Information Technology Infrastructure Engineer

ESSENTIAL DUTIES & RESPONSIBILITIES:

Support and maintain application portfolios and various technology solutions including, though not limited to, MS Products, O365, AVD, Mimecast, Rubrik, network, Wi-Fi, telecommunications and security solutions

Collaborate in the support of infrastructure solutions that enhance mission-critical business operations. Under the direction of the IT Infrastructure Director, work to identify, recommend, develop, implement, and support technology solutions for all aspects of the organization

Support the Director of IT Infrastructure in the implementation of infrastructure policies, procedures, identification and communication of quality of service opportunities and end user feedback

Maintenance of infrastructure solutions, operations, and strategic planning, including business requirements, project planning and execution

Stay abreast of emerging security threats and work to implement cutting edge security solutions and policies

Provide level 2 engineering support for IT Infrastructure, consisting of system escalations, training and knowledge transfer of system functions to end users and other IT Teams, documentation, after hours on call support, and working with external vendors and developers as needed

Perform additional duties and projects as assigned by management

REQUIREMENTS:

Bachelor’s Degree / industry certifications or

Minimum of 4 (four) years’ experience working with related IT infrastructure required

Understanding and technical knowledge of current network and operating systems, protocols, and standards, including experience with systems design and development from business requirements analysis through to day-to-day management

Experience with operations in Azure (industry certifications preferred)

Experience with Azure Virtual Desktop

Demonstrated ability to apply IT in solving business problems

Superior understanding of the organization’s goals and objectives

Excellent verbal and written communication, interpersonal, and documentation skills

Ability to document and present ideas in business-friendly and user-friendly language

Self-motivated, self-directed, and attentive to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment

Position requires daily in office and field visits M-F