Business Technical Analyst

Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FL

The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Responsibilities:

Perform requirements analysis.

Lead ongoing reviews of business processes and develop optimization strategies.

Stay up-to-date on the latest processes and IT advancements to automate and modernize systems.

Conduct meetings and presentations to share ideas and findings.

Effectively communicate insights and plans to cross-functional team members and management.

Serve as a liaison between stakeholders and users.

Monitor deliverables and ensure timely completion of projects.

Solve defined problems and escalate potential problems as needed.

Team with instructors and facilitators for in-person classes.

Contribute to the overall team by participating in cross functional teams working with support, deployment, and training.

Participate with other internal teams to troubleshoot client field issues with POS and Back Office Systems.

Provide input to improve current processes and offer/execute potential solutions.

Work with lab manager to keep training labs in optimal condition.

Partner with client stakeholders by attending and participating in client meetings and report back to keep program current on client direction and needs.

Qualifications:

Bachelor’s Degree in Business, Computer Science, or related field and/or relevant work experience

Industry Certification a plus – ITIL, CSM, PMP, etc.

5+ years of IT experience, with 3+ years as a Business Technical Analyst

Strong desire to research available information to increase knowledge of working systems as to become a subject matter expert on topics of importance to the program

Ability to document processes, systems, and directions for troubleshooting, installations, and product testing

Proven track record in working on enterprise-level large projects

Exceptional analytical and conceptual thinking skills

Excellent written and verbal communication skills with experience creating detailed reports and giving presentations

Experience in process definition, documentation, and continuous improvement initiatives

Ability to interact with and manage both local and virtual project teams

Knowledge of SDLC, application integration principles, standards and methods

Expert knowledge of the MS Office Suite – Project, Visio, Word, Excel

Basic understanding of PowerShell scripting to analyze and improve existing scripts as well as create new scripts as needed

Working knowledge of Smartsheets