Regional Director In-Home Sales-Washington DC Metro

Director of Shop-at-Home Sales and Services

Key member of the sales leadership team, Director of Shop-at-Home (SAH) is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he/she will develop and implement systems and processes that support rapid growth of this business. He/she must be a good recruiter and manager of outside sales people and have excellent communication skills.

Key Responsibilities

Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)

Actively recruit and on-board outside contractors with experience in window treatments

Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance

Work with business support groups to provide ongoing operation support to BTG partners

Work with installation managers to build installation network and maintain excellent service levels in remote markets

Help identify and qualify installers as needed

Measure installation service levels

Work with stores leadership to identify additional opportunities for BTG Partners Program

Key Requirements

Bachelors in business or related field

10+ years experience including:

Operating experience in retail or multi-location service business

In-home sales and management experience

Experience managing 3rd-party service providers

Strong interpersonal and communication skills

High energy and strong motivation skills

Very strong customer service, problem-solving and follow-up skills

Ability to identify root causes and solve issues with a high sense of urgency

Ability to build cross-functional relationships

Experience working independently, but also as part of a team

Integrating senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.

Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.