ServiceNow Business Process Engineer

ServiceNow Business Process Engineer (must live in the mid-Atlantic region)

Experience:

Partner with the ITSM Service Operations Teams and business entities

Responsible for bridging the gap between business needs and technology solutions, ensuring that ServiceNow applications and business process align

Gather/create data and/or process visualizations to more deeply understand key issues

advanced knowledge of ITIL Incident, Problem, Change, Configuration, and Request Managment processes

Deep understanding of the ServiceNow platform including ITSM, ITOM, PPM, and other related modules

Agile Methodologies

5+ years of experience with large scale ITSM systems in an enterprise environment

3+ years working with the ServiceNow platform

Education:

Masters or Bachelors degree

IT certified - ServiceNow Administrator and other related certifications

US Citizen or Green Card holder required

Contact:

Jack Kowalik