Customer Service Engineer

Our Client, A Innovative Health Care Company dedicated to providing versatile medical solutions, is seeking a Customer Service Engineer to join their team in Boston MA!

ONSITE IN BOSTON MA 5x A WEEK (Monday-Friday 7am-4:30pm)

This is a 3 Month W2 Contract to Hire position!

You will represent the face of the client and help their customers enhance productivity of their laboratory processes by delivering effective customer support.

Responsibilities:

Provide troubleshooting, repair, and qualification services for customers including warranty services

Enhance product quality by proactively reporting improvement opportunities

Install, maintain, validate, and repair Waters Mass Spec, Waters UPLC, and Agilent HPLC instrumentation within customer dept

Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory

Proactively develop technical and soft skills to maintain and enhance value

Requirements:

Bachelor's Degree in Biology, Chemistry, Electronics, Mathematics, or Engineering preferred

5+ years of direct experience with repair of laboratory equipment

Experience with Waters LCMS or Agilent LCMS

Mass Spectrometry Experience

ServiceMax Experience