Application Support Manager

Must-haves

Bachelor’s degree in computer science (Must), information technology, or a related field (or equivalent experience)

A minimum of 10 years in a leadership role, with 5 years of experience in application support and a proven track record of success, specifically in project management and supporting business applications, such as ERP systems, data warehouse, and CRM

In-depth knowledge of IT service management methodologies (e.g., ITIL)

Experience with ticketing systems, knowledge base, and configuration management tools

Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Robotic Process Automation) to enhance support for AI and ERP systems

Certifications in Project Management and ITIL are highly desired-PMP

Plusses:

Knowledge of accounting and financial principles and experience with Dynamics, InEight, Coupa, Salesforce, and financial planning tools are highly preferred

Day-to-Day:

Insight Global is seeking a Application Support Engineer for a technology client based in Houston, TX. In this role, you will transform our application support operations from the old-fashioned reactive break-and-fix model to a strategic partner that creates real value and helps the business gain a competitive edge through technology-driven innovations.

SPECIFIC RESPONSIBILITIES

Transformative Leader: Transform the application support operations from the old-fashioned reactive, break-and-fix model to a strategic partner for the business.

Innovation Catalyst: Drive a "Business First" mentality within the application support team, focusing on innovation and creativity in AI, automation, business intelligence, and process improvement. (how to deliver AI automation to the business)

Strategic Partner: Collaborate with executive management to create and exceed the IT department's annual goals, directly impacting business success.

Enterprise App Architect: Create the roadmap and execute the strategy and vision for the company's application landscape to generate actual business values.

Automation SME: Spearhead the implementation of process automation, data integration, and analytics solutions to propel application projects and unlock new possibilities.

Cross-Functional Champion: Foster seamless collaboration with the business teams, ensuring expansion of usage of the existing system and smooth deployment and user adoption of the application systems.

Data-Driven Decision Maker: Develop and track key performance indicators (KPIs) and Early Indicators of Future Success (EIFS) that directly translate to measurable business value.

Vendor Maestro: Cultivate strong relationships with key vendors while maintaining a meticulous application asset inventory tracking system.

Compliance Guardian: Partner with Internal Audit to administer and manage annual IT compliance audits and monthly internal reviews.

Resilience Engineer: Design, implement, and test incident response, disaster recovery, and IT continuity plans, ensuring critical applications and systems remain operational during disruption.

Manager of the Company: Other duties as assigned.

Salary Range: 125k-150k per year