Blended Desktop Support

We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Duties and Responsibilities:

Provide advanced Desktop and phone support, where applicable to our local and remote customers while resolving all incidents within each BU’s identified service levels Corporate and BU associates

Perform installs, moves, adds or changes (IMAC) to meet customer needs

Provide hands-on assistance to cross functional teams as appropriate

Work with vendors as needed to resolve computer and/or application issues

Identify and escalate situations requiring urgent attention to Management or the appropriate support organization

Document fix procedures and populate knowledge base so procedures can be shared across all Client Services teams.

Participate in on-call rotation to ensure support coverage for emergency situations, where applicable.

Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures

KEY POSITION CRITERIA:

A committed team player that will take control of all tasks assigned to them.

Impeccable Client Manner & “Count on me” work ethics

A hands-on, problem-solving, “can -do” attitude.

Excellent customer service skills

Flexibility to work productively in a fast paced, high growth and changing environment that includes shift work and after-hours on-call rosters.

1-2 years’ previous work experience in an IT operations environment or IT related degree

Experience in a team environment, working to tight deadlines

Must have excellent PC hardware skills

Microsoft Certification and/or training will be highly regarded

Working a 7-day rotating shift pattern

Availability to work local Public Holidays.

Strong problem analysis skills

Adaptability

Planning and organizing skills

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.

R-85047