Position Title: Customer Service Officer
Department: NDS
Reports to: Branch Operations Manager
Job Purpose
Execute all aspects related to branch operations in a timely and effective manner
Ensure effective customer service
Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & responsibilities
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience
2-4 years Banking Experience
Education / Preferred Qualifications
Graduate preferably Banking/Commerce
Core Competencies
Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.
Technical Competencies
Good Computer Knowledge
Work Relationship
Team player
Self-motivated and takes initiative
DBS India - Culture & Behaviors
Performance through Value Based Propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Execute at speed while maintaining error free operations
Maintain the highest standards of honesty and integrity
Schedule: Full-time
Travel: