Guest Receptionist

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Position Summary:

This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.

Primary Duties and Responsibilities: includes but not limited to:

Greets guests in a warm and sincere manner and provides outstanding guest service

Registers hotel guests and assigns and issues room keys

Addresses all Guest concerns in a timely manner

Ensures proper payment is received on all reservations

Assists with the preparation, arrival and departure of all corporate, conventions and bus groups

Runs back-up reports and updated document consistently every two hours

Responsible for the completion of the over the credit report

Completes daily room blocking (i.e. deposits and accessible rooms)

Assists guests in making dinner and spa reservations, along with transportation needs

Ensures completion of the daily count sheet

Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack

Answers hotel phones, guaranteeing phones are answered within three rings

Secondary Duties and Responsibilities:

Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge

Pre-registers guests and issues pagers, as needed

Stocks supplies in the back office and at the Front Desk

Enrolls guests in the Mohegan Sun Momentum Program

Minimum Education and Qualifications:

High School Diploma or equivalent

Previous high-volume hotel guest service experience

Excellent computer skills

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills

Able to multi-task under stressful situations

Good typing skills

Extensive knowledge of the property and local areas and destinations

Training Requirements:

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

Physical Demands and Work Environment:

Must be able to work in a fast paced office work environment

Must be able to stand, reach, bend or sit for extended periods of time

Must be able lift heavy objects

Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

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R-01896